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NT COVID-19 hotline1800 490 484
8am to 4:21pm, 7 days a week
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Community update

19 March 2020

The Northern Territory Government announced on 18 March 2020 that the NT Government will freeze Power and Water tariffs to July 2021 in response to COVID-19.

Power and Water tariffs are set by the NT Government and are effectively a price fixed (per kilolitre for water and kilowatt for power) for a set period for a service, including the power, water and wastewater services provided by Power and Water.

Power and Water billing will continue as per normal during this time. Customers still need to pay their bills.

Power and Water understands that some of our customers may experience financial hardship as a result of COVID-19. We are committed to assisting customers during this challenging time. Power and Water bills can be paid off in instalments so we ask any customers facing hardship to contact us to discuss payment options.