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Mandatory supervised quarantine fee

Interstate travellers from a COVID-19 Hotspot and International Travellers

From 17 July 2020, anyone arriving in the Northern Territory from a declared COVID-19 hotspot must undertake 14 days of mandatory supervised quarantine at a designated accommodation facility.

If you have been in a declared hotspot within the last 14 days but then spent time in an area that is not a hotspot immediately before crossing the NT border, that time will be deducted from your 14 days of quarantine.

For example, if you were in an area that is not a declared hotspot for 5 days immediately before crossing the NT border, those 5 days will now be counted as part of the required 14 day quarantine period. This means you will be required to quarantine for 9 days in the NT.

Anyone entering the Northern Territory from overseas is also required to undertake 14 days of mandatory supervised quarantine at a designated accommodation facility.

You will incur a fee to cover this expense. These fees contribute to the cost of accommodation, food, medical support, policing and security.

Prior to arriving into the Territory, if you have any queries regarding mandatory supervised quarantine fees please call 1800 490 484.

How much is the fee

The quarantine fee for an individual is $2,500 for the full 14 day period.

A family rate of $5,000 applies for family groups of two or more people in shared accommodation.

People in mandatory supervised quarantine will also be subject to testing before exiting quarantine. If you refuse a test, there will be 10 days added to your quarantine time.

If you are required to undertake an additional 10 days of quarantine, a further fee will be charged of $1,750 for an individual or $3,500 for a family.

When and how to pay the fee

If you are required to complete mandatory supervised quarantine you will receive an invoice for your quarantine fee which will include details of how to pay. The fee will be due 30 days from the invoice date.

Payments can be made online, by credit card, over the phone or in person at a Receiver of Territory Monies. You can find these details on the invoice.

You will not need to pay when you check in at your quarantine accommodation.

If you are an Australian resident on a low income

Australian residents with a low income may be eligible for a reduced quarantine fee of:

  • $1,250 per person or
  • $2,500 per family of two or more people sharing accommodation.

The low income threshold requirements are:

  • singles - $52,706
  • families - $68,894

Low income earners will be required to provide their most recent Australian Tax Office tax assessment notice or a statement from Centrelink.

Your application for the low income reduction will need to be submitted within 14 days of the invoice date to the following email address: DebtManagement.Dcis@nt.gov.au

If your application for low income status is approved, the invoice amount will be reduced and a revised invoice will be sent to you. If your application for low income status is not approved, you will be notified of the outcome and you are still required to pay the full quarantine fee.

Payment plan for Australian Residents

If you are unable to pay the full amount of the invoice in one transaction, you will be able to set up a payment plan. You will need to call the number on the invoice to discuss and arrange payment options. Low income earners are also able to use payment plan options.

Frequently asked questions

  • Please call 1800 490 484.

  • Contact the DCIS Accounts Receivable team at: DebtManagement.DCIS@nt.gov.au

  • If you are a low income earner and an Australian resident, you may be eligible for a reduced quarantine fee of $1,250 per person or $2,500 per family of two or more people sharing accommodation.

    The low income threshold requirements are:

    • Singles - $52,706
    • Families - $68,894

    Low income earners will be required to provide their most recent Australian Tax Office Notice of Assessment or a current Centrelink statement.

    Your application for the low income reduction should be submitted within 14 days of the invoice date to the following email address: DebtManagement.DCIS@nt.gov.au

    Further information about obtaining a Centrelink statement:

    Further information about requesting a copy of your 2019-20 notice of assessment

  • If you have refused a test, there will be 10 days added to your quarantine time. The additional fee is $1,750 for an individual or $3,500 for families.

  • If you are an Australian resident and you are unable to pay the full amount of the invoice in one transaction, you will be able to set-up a payment plan. You will need to call the number on the invoice to discuss and arrange payment options.

  • Under section 52A of the Public and Environmental Health Act 2011, the Chief Health Officer has the power to charge a fee to a person who enters the Territory for quarantine purposes.

    If you have not received an invoice, contact the DCIS Accounts Receivable team at: DebtManagement.DCIS@nt.gov.au

  • Yes. Your employer will need to contact DebtManagement.DCIS@nt.gov.au to arrange the invoice to be redirected to them.

  • Payment options will be detailed on your invoice.

  • No. You will only be charged at the daily rate of $175 for individuals and $350 for family groups for the time spent in supervised mandatory quarantine.

  • This means two or more individuals in a family relationship. An infant under the age of two is not an individual. Therefore if an infant is travelling with a single individual, the quarantine fee for an individual is $2,500 for the full 14 day period.

  • PATS patients including escorts who are required to complete 14 days of mandatory supervised quarantine upon return from a hot spot, will not charged.

  • In this instance individuals will not be charged for their quarantine period if they are directed to quarantine at government arranged accommodation.

    However, if a close contact is also a person from a hotspot they will be charged the relevant fee, as they would have been required to go into mandatory supervised quarantine irrespective of being a close contact.

  • A minor (a child under 18 years of age) required to undertake mandatory supervised quarantine must do so with a parent or responsible adult at a supervised quarantine facility for the quarantine period.

    A single fee will be charged to cover both the child and the parent (ie $2500 for both not $5000) the invoice will be issued to the parent as the responsible adult.