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Mandatory supervised quarantine and fees

There are two mandatory supervised quarantine facilities in the Northern Territory;

  • Centre for National Resilience in Howard Springs, Darwin
  • Alice Springs Quarantine Facility, Alice Springs

You will be required to undertake 14 days mandatory supervised quarantine if you are a repatriated Australian, an unvaccinated returning Territory resident or you have been directed to quarantine by the Chief Health Officer.  Fee information relating to a DFAFT facilitated flight

You are not required to pay to undertake mandatory supervised quarantine if you are COVID-19 positive or a close contact unless you were already required to undertake 14 days border arrival quarantine. In this instance, you will be charged for the border arrival quarantine.

You are required to quarantine at the facility closest to your entry into the Northern Territory unless otherwise directed by the Chief Health Officer or their delegate.

Prior to arriving into the Territory, if you have any queries regarding mandatory supervised quarantine fees please call 1800 490 484.

Quarantine fee

The quarantine fee for an individual is $2,500 for the full 14 day period for unvaccinated border arrivals.

A family rate of $5,000 applies for family groups of two or more people travelling and arriving at quarantine together.

This fee is applied for all in the family group, regardless of vaccination status, i.e. if one person is the quarantining family group is unvaccinated, the full family fee will be applied.

People in mandatory supervised quarantine will also be subject to testing before exiting quarantine. If you refuse a test, there will be 7 days added to your quarantine time.

If you are required to undertake an additional 7 days of quarantine, a further fee will be charged of $1,750 for an individual or $3,500 for a family.

If you are an Territorian (or repatriated Australian) resident on a low income

An Australian resident is a person who lives in Australia on a permanent basis and is one of the following:

  • an Australian citizen
  • the holder of permanent visa
  • a Protected Special Category Visa (SCV) Holder.

Territory residents with a low income may be eligible for a reduced quarantine fee of:

  • $1,250 per person or
  • $2,500 per family of two or more people travelling and arriving at quarantine together.

The low income threshold requirements are:

  • singles - $52,706
  • families - $68,894

Low income earners will be required to provide their most recent Australian Tax Office tax assessment notice or a statement from Centrelink.

Repatriation travellers - Documents showing your residency status and low income must be submitted to QuarantineAssistance@health.gov.au within 14 days after completing quarantine, otherwise an invoice will be sent for the full amount. An invoice will be generated and sent to you for payment.

Non Repatriation travellers - Contact details to submit a request will be available with your invoice. Your application for the low income reduction will need to be submitted within 14 days of the invoice date. If your application for low income status is approved, the invoice amount will be reduced and a revised invoice will be sent to you. If your application for low income status is not approved, you will be notified of the outcome and you are still required to pay the full quarantine fee.

When and how to pay the fee

If you are required to complete mandatory supervised quarantine you will receive an invoice for your quarantine fee which will include details of how to pay. The fee will be due 30 days from the invoice date.

Payments can be made online, by credit card, over the phone or in person at a Receiver of Territory Monies. You can find these details on the invoice.

You will not need to pay when you check in at your quarantine accommodation.

Payment plan for Territory Residents

If you are unable to pay the full amount of the invoice in one transaction, you will be able to set up a payment plan. You will need to call the number on the invoice to discuss and arrange payment options. Low income earners are also able to use payment plan options.

Frequently asked questions

  • Please call 1800 490 484.

  • Contact the DCDD Accounts Receivable team at: DebtManagement.DCDD@nt.gov.au

  • If you are a low income earner and a Territory resident, you may be eligible for a reduced quarantine fee of $1,250 per person or $2,500 per family of two or more people sharing accommodation.

    The low income threshold requirements are:

    • Singles - $52,706
    • Families - $68,894

    Low income earners will be required to provide their most recent Australian Tax Office Notice of Assessment or a current Centrelink statement.

    Your application for the low income reduction should be submitted within 14 days of the invoice date to the following email address: DebtManagement.DCDD@nt.gov.au

    Further information about obtaining a Centrelink statement:

    Further information about requesting a copy of your 2019-20 notice of assessment

  • If you have refused a test, there will be 7 days added to your quarantine time. The additional fee is $1,750 for an individual or $3,500 for families.

  • If you are an Australian resident and you are unable to pay the full amount of the invoice in one transaction, you will be able to set-up a payment plan. You will need to call the number on the invoice to discuss and arrange payment options.

  • Under section 52A of the Public and Environmental Health Act 2011, the Chief Health Officer has the power to charge a fee to a person who enters the Territory for quarantine purposes.

    If you have not received an invoice, contact the DCDD Accounts Receivable team at: DebtManagement.DCDD@nt.gov.au

  • Yes. Your employer will need to contact DebtManagement.DCDD@nt.gov.au to arrange the invoice to be redirected to them.

  • Payment options will be detailed on your invoice.

  • No. You will only be charged at the daily rate of $175 for individuals and $350 for family groups for the time spent in supervised mandatory quarantine.

  • This means two or more individuals in a family relationship. An infant under the age of two is not an individual. Therefore if an infant is travelling with a single individual, the quarantine fee for an individual is $2,500 for the full 14 day period.

  • PATS patients including escorts who are required to complete 14 days of mandatory supervised quarantine upon return from a hot spot, will not charged.

  • In this instance individuals will not be charged for their quarantine period if they are directed to quarantine at government arranged accommodation.

  • Minors (people under 18 years) are not permitted to stay at the facility without a parent or responsible adult to supervise. However, if an adult needs to stay with a minor for the purpose of supervision, the fee will only be charged at the individual rate for the minor who is legally required to quarantine, not the supervising adult.

    For assistance call 1800 490 484 between 8am to 5pm, Monday to Saturday.