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The Territory Check In

The Territory Check In app is a contactless, secure and easy way for customers and visitors to sign into businesses and venues.

The app enables individuals to check-in to venues and have this data stored securely by NT Health for 28 days so contact tracing can be quickly undertaken if required. It also allows you to check in friends and family, who might not have their own device, using your app.

Registration and use of the app is free of charge.

Businesses are encouraged to also have an alternative check in method available, such as a paper-based template PDF (261.1 KB) or manual check in with a staff member, for customers unable to use a QR Code.

To protect the health of Territorians, Chief Health Officer Directions require businesses to collect contact information. Customers must provide their name and phone number or email, home address or other means that they can be contacted on, as well as the date and time of entry into the venue.

Download The Territory Check In App

To download the app, follow this simple five step process:

(Internet connection and a compatible phone or tablet device is required)

  1. Download The Territory Check In app from the Google Play Store or the Apple App Store.
  2. Register your details – this is only required the first time you log in.
  3. Open the app at participating venues to check in. Select ‘Check-In Now’ and hover your smartphone over the displayed QR Code.
  4. Add any additional people that may be with you including those without their own device or app.
  5. When the check-in is complete, show venue staff the successful check in screen on the app.

GooglePlay AppleStore

The Territory Check in app

Information for businesses, venues and facilities

For business information and FAQS about The Territory Check In app or to find out how to register your business to use the app  go to the business section of the website.

FAQs for customers

  • A QR Code is like a barcode that can be read by a smartphone camera. A QR Code consists of black and white squares that contain URLs or other information that can be read by the camera on a smartphone. The Territory Check In app gives you the option of allowing the camera on your smartphone to scan the QR Code and use it to check-in to a business or venue. Alternatively, there is a six-digit number located next to the QR Code on the venue check-in poster that you can choose to manually enter. The number provides the same information as the QR Code to the app.

  • To be able to check in at a venue that is using The Territory Check In app, you must first download the app and register your details. You only have to register your details once.

    When you arrive at a venue, you will need to open The Territory Check In app on your smartphone and push the ‘Check In Now’ button.

    Hover the camera over the QR Code poster on display.

    You will then have the opportunity to check in other people.

    Push the ‘Check In’ button to finalise the sign in

    A green tick will then appear on the screen to show your sign in has been successful.

    Show your device screen to a member of staff to confirm your check in has been successful.

    Once you have checked in, your contact information will automatically be sent directly to NT Health, where it will be safely and securely stored for 28 days. Customer information will only be accessed if required for contact tracing.

  • Information collected in The Territory Check In app goes directly to NT Health and is safely and securely stored for 28 days to assist with contact tracing if required.

    You can view the privacy statement online. The policy is also available within the app.

    Contact information is only accessed if required for the purposes of contact tracing and will automatically be deleted after 28 days. Contact information is only accessed if required for the purposes of contact tracing and will automatically be deleted after 28 days.

    If you want to know about accessing or correcting this information, contact the Department of Health (NT) on (08) 8999 2880 or at infoprivacyhealth@nt.gov.au.

    If you want more information about the Northern Territory’s privacy laws, please refer to the Information Act 2002, or the Office of the Information Commissioner NT.

  • The Territory Check In app provides you with the ability to check in multiple people at the same time.

    Once you have checked-in, the app provides you with the option to add any additional people that may be with you including those without their own device or app.

    For example, if you attend a restaurant with your family, you can register yourself on your device and then list any additional people or family members don’t have their own device (including children or seniors).

    You must seek the consent of any other person before you provide their information via The Territory Check In app, and make them aware of the privacy statement.

  • The Territory Check In app is available on Apple iPhone, iPad and iPad touch operating iOS 10.0 or later. For Android users, The Territory Check In app is available for devices using Android 5+.

  • Use of the app is optional. If you don’t want to use The Territory Check In app, you can provide your contact information by other means. Speak to the business or venue about the other options they may have available to collect your information.

  • The Chief Health Officer Directions require customers to provide, and businesses to collect contact information. This is the law.

    Failure to provide your contact information may mean that you will be denied access to a location or venue. If you do not want to use The Territory Check In app, you should speak to the business about whether they are collecting the required information in any other way.

  • QR Codes that link to websites and require people to enter their details can be exploited. For example a malicious user could print off a QR Code that directs a user to enter their details on a site with a similar look and feel.

    When you use an app, the QR Codes are all recorded in the system. If a person scans a QR Code that isn't validated in the back-end, they will receive an error message. This will then stop the user from being directed to a website that may be suspect, to provide their contact information.

    Using a website also allows phishing attacks to occur, with the potential for a malicious QR Code to take the end user to a different website that may be suspect. Using The Territory Check In mobile app minimises the potential for phishing.

  • The back-end of The Territory Check In app is hosted in Microsoft Azure and has undergone security testing before being made available to the public.

    The app itself is only available for download from trusted sources: the Google Play Store and Apple App Store.

  • Yes. For security purposes the QR code functionality was built within an app. This means that the QR Codes on Territory Check In posters will only work through using the app. You must open the app to scan the QR Code.

    Once you have downloaded the app, it’s only a couple of steps to check-in at venues.

    Follow the five step process to download and use The Territory Check In app from 30 November 2020:

    1. Download The Territory Check In app from the Google Play Store or the Apple App Store.
    2. Register your details (this is required for the first time only).
    3. Open the app at participating venues to check in by holding your smartphone over the QR Code on display.
    4. Add any additional people that may be with you including those without their own device or app
    5. When the check-in is complete, show venue staff the successful check in screen on the app

    GooglePlay AppleStore

  • No. Only QR codes on The Territory Check In posters located at participating venues will work using The Territory Check In app.

  • Yes. The Territory Check In app complements the COVIDSafe app. The Territory Check In app is specifically for customers in the Northern Territory to use and enables them to provide their contact information when checking-in at a designated venue. The Territory Check In app allows contact information to be stored and accessed quickly by NT Health if required for contact tracing.

    The COVIDSafe app has a broader use and is not used for venues and businesses. It is for use in other locations such as open spaces, parks and public transport.