Questions about proof of COVID-19 vaccination
If you have received your first dose or are fully vaccinated, there are several options to get proof of your COVID-19 vaccinations, depending on your situation.
It’s easy to create a myGov account, all you need is an email address. Go to my.gov.au and follow the prompts to get started. Services Australia also has a guide to help you. For more information visit
How do I link Medicare to my myGov account?
- Sign in to www.my.gov.au
- Select Link your first service from the home page or select Medicare from the Services menu. You’ll need to enter some personal information to prove your identity. Don’t worry – your data will be kept safe. If you have trouble with this step, you may need to contact Services Australia Online Services Support Hotline (132 307) for a linking code.
Services Australia have detailed guides on their website to help you link Medicare to your myGov account:
If you’re having trouble linking Medicare, you can find more information and how to troubleshoot the problem here: www.servicesaustralia.gov.au/medicaretomygovlinkingfix
Before you can use the Express Plus Medicare app, you’ll need to link Medicare myGov account. The Express Plus Medicare app is an easy way to share your COVID-19 digital certificate with the Territory Check In App.
- Download the Express Plus Medicare app from the App Store or Google Play.
- Select sign in
- Sign in using your myGov sign in details.
- Create or use your myGov PIN. You’ll use this PIN every time you sign in to the app.
For more detailed information about how to download and use the Express Plus Medicare mobile app, click here: https://www.servicesaustralia.gov.au/individuals/services/medicare/express-plus-medicare-mobile-app/how-download-and-set-app
Your vaccination provider or GP can print your immunisation history statement for you.
You can also call the Australian Immunisation Register on 1800 653 809 and ask them to send your immunisation history statement or COVID-19 digital certificate to you. It can take up to 14 days for your statement or certificate to arrive in the post.
You can access a print-friendly version of your COVID-19 digital certificate online through myGov using your desktop PC or laptop.
You can also ask for a certificate or your statement to be posted to you by calling the Australian Immunisation Register (AIR) on 1800 653 803. It can take up to 14 days to arrive in the post.
You can also ask your vaccination provider, GP or a Medicare service centre to print a copy for you.
For more information on getting proof of your COVID-19 vaccinations, visit: www.servicesaustralia.gov.au/covidvaccineproof
When you get a COVID-19 vaccine, your health provider makes a record of it on the Australian Immunisation Register, even if you don’t have Medicare. All the vaccines you’ve received are on an Immunisation History Statement, and you can use this statement as proof of your COVID-19 vaccination status. If you’re not eligible for Medicare, you’ll need an Individual Healthcare Identifier (IHI) to get your proof of COVID-19 vaccinations online. You’ll first need to link the Individual Healthcare Identifiers service to your myGov account. If you don’t have a myGov account, you’ll need to create one.
You’ll need to verify your identity in order to receive an IHI, you can use one of the following identity documents:
- Your passport, with your valid Australian visa
- Your Australian driver licence.
To get an IHI and link the IHI service to your myGov account:
- Go to myGov and sign in
- Go to Services or Link your first service
- Select IHI Service from the list
- Follow the prompts
Once your identity has been verified, your details will be used to create your IHI. Your IHI service will also be linked to your myGov account. Then you can use the IHI service to view your COVID-19 digital certificate or immunisation history statement.
Only a very small number of people have a medical contraindication to all of the COVID-19 vaccines approved for use in Australia (Pfizer, AstraZeneca and Moderna). If you have any questions or queries, you should speak to your GP to get the best information about which vaccine is right for you. If your GP advises that you have a medical contraindication to all of the approved COVID-19 vaccines, they must complete the Australian Immunisation Register (AIR) - immunisation medical exemption form. It’s available from the Services Australia website: https://www.servicesaustralia.gov.au/organisations/health-professionals/forms/im011
If you can’t get any of the approved COVID-19 vaccines for medical reasons, this will be recorded on your immunisation history statement and COVID-19 digital certificate. You can use your statement or certificate as proof of your vaccination status.
For more information about a medical contraindication, visit https://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19/covid-19-vaccinations/how-get-proof/if-you-cant-have-covid-19-vaccination-medical-reasons
When you get a COVID-19 vaccination, your vaccination provider records it on the Australian Immunisation Register. It can take up to 10 days for it to appear on your record. If your COVID-19 vaccinations aren’t showing after 10 days, check with your provider to confirm they’ve updated your record.
If your COVID-19 vaccination has errors, you need to ask your vaccination provider to update it. They can correct any of the following:
- Number of doses
- Dates of vaccination
- Vaccine brand
If your provider can’t update your record, call the AIR on 1800 653 803.
If you’ve checked with your provider but your details still aren’t showing, it may be because the details recorded don’t match your AIR record. You should update your address and contact details using your Medicare online account. If you can’t update your details online or they’re correct and you still can’t see your vaccinations, call the Australian Immunisation Register.
If you can’t access myGov or Medicare online, you can:
- ask your vaccination provider or your GP to print your immunisation history statement for you. If you were vaccinated at a GP clinic, pharmacy, or community centre, ask them to print your immunisation history statement.
- call the Australian Immunisation Register on 1800 653 809 and ask them to send your immunisation history statement or COVID-19 digital certificate to you. They can take up to 14 days to arrive in the post.
You can use Services Australia’s online tool to find out the easiest way to get proof of your COVID-19 vaccinations, based on your situation. It’s available at servicesaustralia.gov.au/covidvaccineproof
If you still need help accessing your proof of vaccinations and would like to speak to someone, here is a list of useful phone numbers.
- Australian Immunisation Register
For help getting your immunisation history statement or COVID-19 digital certificate, call the Australian Immunisation Register on 1800 653 809.
Monday to Friday 8am – 5pm AEST.
- Online Services Support Hotline For support with your Medicare online account, Express Plus Medicare mobile app or myGov account, call 132 307
Monday to Friday 7am – 10pm AEST
Saturday and Sunday 10am – 5pm
- Services Australia Indigenous Access Line For support tailored to Aboriginal and Torres Strait Islander people, call 1800 556 955. Staff working on the Access Line have had cultural training.
Monday to Friday 8.30am – 5pm AEST
- National Relay Service Call 1800 555 660 for support for people who are deaf, have a hearing impairment or a speech impairment.
Monday to Friday 8am – 6pm AEST
- Translating and Interpreting Service Call 131 450 if you need help in a language other than English.
Monday to Friday 8am – 5pm AEST
- Healthcare Identifiers Service Call 1300 361 457 if you’re not eligible for Medicare, but you have been vaccinated against COVID-19 and need help getting your proof of vaccinations.
Monday – Friday 8.30am – 5pm AEST