Residential aged care
Older people are more at risk of contracting coronavirus (COVID-19).
Managers, staff, family, friends and residents are working together to protect our most vulnerable community members.
In order to protect our residents, new restrictions on visits to aged care facilities apply.
It is important all staff, visitors and visiting workers take care to ensure they stay away from residential aged care services if they may have coronavirus (COVID-19).
They should closely monitor their own health, and will be asked to provide details on their health status before entering a facility.
Like all members of the community, you have an important role to play in protecting your own health.
In addition to practising good hygiene and social distancing, there will be restrictions on visits to residential aged care facilities.
Large group visits, gatherings and external excursions will be postponed. You will be supported to stay connected with family and friends by phone and video calls.
If you develop symptoms of coronavirus (COVID-19), you will be kept separate from other residents and will not be able to see visitors.
Health care and residential care workers will continue to provide support and care while you are isolated.
If you need to leave your room, such as for medical care, you will be required to wear a surgical mask, which will be provided by healthcare workers. There is no need for any healthy resident to wear a mask.
If you have returned from overseas or been in contact with someone confirmed to have coronavirus (COVID-19) in the last 14 days, you will not be able to visit a residential aged care facility.
You are also not allowed to visit if you have a fever, symptoms of a respiratory illness, or if you have not been vaccinated against influenza.
From 1 May 2020, you must have your influenza vaccination in order to visit an aged care facility.
Visits should be short, and conducted in the resident’s room, outside, or in a specific designated area (not a communal space).
Each resident may have no more than two visitors, including doctors, at a time.
Visits by children aged 16 years and under are not permitted except in special circumstances.
You and anyone else who is visiting will need to wash your hands before entering and leaving a resident’s room.
You will also be encouraged to practise social distancing where possible, including to stay away when unwell.
Managers and staff
Residential aged care facilities are taking extra precautions to keep residents safe from coronavirus (COVID-19).
The health of staff will be closely monitored, new and returning residents will be screened before entry, and signage and other forms of communication will be used to explain the steps being taken to protect the health of residents.