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Home care

If you have a home care package, you can decide how to spend your funds on a range of care and services that help you stay safe, healthy and independent in your home.

Home care providers will be given more support from the Australian Government to meet the changing needs of clients during the coronavirus (COVID-19) outbreak.

What you need to know

The services you currently receive through your home care package will continue.

However, there may be some changes to the way service is delivered.

For example, home care staff may change the way that personal care is done to limit person-to-person touch where possible.

They might wear masks and gloves where they may not have before.

If you are concerned about the way your current services are being delivered, or would like to make changes to your services because of the coronavirus (COVID-19) outbreak, contact your provider.

You can also speak with your provider about changes to your usual services, such as:

  • arranging help to go to the shops or
  • arranging your carer to shop on your behalf.

If you've spent all the money in your home care package this month

In emergency situations, if you have fully allocated your home care package, you may access short term home support services such as:

  • nursing
  • personal care
  • meals.

Speak with your home care provider about these measures.

Access medical support through telehealth

You may be able to access medical support from your GP through bulk-billed telehealth (videolink) and telephone services.

Who is eligible

You are eligible if you:

  • are aged over 70
  • are aged over 50 and are an Aboriginal or Torres Strait Islander person
  • are self-isolating at home or
  • have a chronic health condition or are immunocompromised.

Types of support

You can access services from a doctor, nurse or mental health professional via telehealth (video link) or by telephone.

Examples of possible video applications include FaceTime and Skype.

Your medical practitioner must be satisfied that their chosen options for telehealth and telephone services meet current standards and laws around privacy and information security.

Contact your health service provider to find out more and to arrange a booking.

Accessing your prescriptions remotely

You may also be able to access an electronic prescription from your doctor.

This will allow you to share it electronically with your pharmacy, who will arrange to deliver your medications at home.

To find out more about the Australian Government's Coronavirus COVID-19 National Health Plan, go to the Australian Government Department of Health website.

If you need urgent assistance that you can't get from your current carer

You can access short term home support services (such as meals or personal care) in an emergency without having had an aged care assessment.

Assessments can also be conducted using telehealth rather than face-to-face where appropriate.

Speak with your home care provider about these measures.