The Territory Check In App - Business information
In line with Chief Health Officer Directions, a range of businesses, organisations, community groups and venues are required to collect customer contact details along with the date and time they attended the venue or premises.
A full list of business required to collect contact information can be found under the COVID-Safe Check–In system section
The Territory Check In app provides Northern Territory businesses, organisations and venue operators with an easy tool to comply with the health directions by enabling customers to self-check-in at venues and have their information directly stored with NT Health for contact tracing if required.
Register Your Business to use The Territory Check In App
Territory Check-In app can be downloaded from the Google Play and Apple App Stores.
To get you started, NT Health has emailed all businesses, organisations and venues with a COVID-19 Safety Plan their own QR Code Poster for use at their premises.
If your business or organisation did not receive an email with your QR Code, or if you require more than one QR Code as you have multiple venues, you can register to use The Territory Check In app at your venue by completing an online form. Once you have completed the form, you should receive an email with a QR Code poster that is specific to your venue location within 48 hours. Register your business or organisation
Businesses are encouraged to also have an alternative check in method available, such as a paper-based template or manual check in with a staff member, for customers unable to use a QR Code.
The QR Code should be printed and displayed at the entrance of the venue so customers can access it easily, or displayed on individual tables in a restaurant or café setting.
If any of your customers are not able to use The Territory Check-In app, or choose not to, you must ensure there is an alternative check-in method available, such as a paper-based template or manual check in with a staff member.
For businesses that do not currently have a COVID-19 Safety Plan you can complete your plan online.
For more information or assistance contact the COVID-19 Business Support team on 1800 490 484 (available 8am to 4:21pm Monday to Friday, closed weekends and public holidays) or COVID19.Businesshelp@nt.gov.au
QR Codes for businesses
All businesses, organisations and venues using The Territory Check-In app are required to have QR Code posters on display from 30 November 2020 to enable customers to log their attendance at the venue. A different QR Code will need to be assigned to each physical location in the Northern Territory.
.To register your business or organisation you will need to complete an online form
Customer use of The Territory Check-In App
When a customer arrives at your venue, they will need to open The Territory Check-In app on their smartphone and hover the camera over your displayed QR Code poster. Doing this will enable customers to check-in.
Venue staff may ask customers to show them that they checked in by displaying the successful The Territory Check In app screen with a tick on it.
When the smartphone reads the QR Code, it will automatically send the customer’s details directly to NT Health, where they will be safely and securely stored. Customer information will only be accessed if required for contact tracing and destroyed after 28 days.
Displaying your QR Code poster
The QR Code should be displayed at the entrance of your business, organisation or venue or another convenient location so customers can easily access it. The QR Code poster could be displayed on individual tables in a restaurant or café setting.
Premises have an obligation to make sure they have provisions in place to ensure all customers or visitors provide their contact details. You may want to have a staff member or your COVID Safety Supervisor nearby to assist customers and confirm they have checked in.
Print your posters in A4, in colour, and display in multiple accessible locations.
The information collected through the use of the QR Code for your business, organisation or venue will go directly to NT Health for the purpose of contact tracing if required.
The Privacy Statement is available on the NT Government website and accessible within the app once available.
Contact information is only accessed if required for the purposes of contact tracing and will automatically be deleted after 28 days. Contact information is only accessed if required for the purposes of contact tracing and will automatically be deleted after 28 days.
FAQs for businesses
Businesses, organisations and venues using The Territory Check In app don't need to manually collect customer information (unless the customer does not have access to the app) and don't need to store that information. The data entered into each customers app goes directly to NT Health.
Customer registration and use of the app is free of charge.
Use of the app is not mandatory for businesses and organisations, however it is encouraged as it assists in the timely delivery of contact details to NT Health for the purpose of contact tracing, if required. The Territory Check In also offers a consistent app for Territorians to use regardless of which venue they attend.
You can register your business or organisation to use The Territory Check In app QR Code at your venue by completing an online form.
Once you have completed the form, you should receive an email with a QR Code poster that is specific to your venue location within 48 hours. Register your business or organisation visit
The QR Code should be printed and displayed at the entrance of the venue or in another convenient place, so customers can access it easily. The QR Code could be displayed on individual tables in a restaurant or café setting.
Businesses and organisations with multiple venues, will need to register each location individually so a specific QR Code can be assigned to each physical address.
Many businesses across the NT already collect customer details, such as gyms, tourism operators, medical clinics, schools and child care centres and hairdressers.
Venues that already record the required visitor information do not need to implement a new system or change their current system.
If you use The Territory Check-In app, customer contact information will go directly to NT Health. You won’t be required to collect customer information if you use the app as customers self-check-in.
Businesses, organisations and venues will need to offer other options for maintaining a register of customers attending their venue such as pen or paper, for those customers not wanting to use The Territory Check In app.
Businesses should have an alternative check in method available, such as a paper-based template or manual check in with a staff member.
Contact information collected goes directly to NT Health if you use The Territory Check In app. You won’t need to collect or store customer information for those people using the app.
If a business needs to keep a written list for the purpose of compliance with the CHO Direction, it is important that this information is recorded and stored securely. This includes keeping the written list or paper solution in a place where it cannot be seen by customers or other people. The information needs to be safely stored for 28 days and destroyed in a secure and appropriate way after this time.
If the QR Code doesn’t scan, the six-digit number located on the QR Code poster at your venue can be entered manually into the app instead. The number provides the same information as the QR Code to the app. If there are still problems, you will need to manually record the customer’s details.
You are still required to have a COVID-19 Safety Plan for your business to ensure you are complying with the Chief Health Officer Directions. Collecting customer contact details is only one component of the Plan.
Businesses, organiations and community groups can complete and submit the COVID-19 Safety Plan checklist online.
Businesses must have a COVID-19 Safety Plan to demonstrate how they meet the CHO Directions around the key principles of physical distancing and hygiene practices. You can submit your COVID-19 Safety Plan by completing the online checklist on the Northern Territory COVID-19 website.
Business and organisations are required to collect the contact information of unaccompanied minors attending the venue. It is legal to collect the details of unaccompanied minors under s52 of the Public and Environmental Health Act 2011.
It is common for minors to attend a range of venues unattended. This could include public libraries, swimming pools, school holiday programs, the cinema or other activities.
Business and organisations are required to collect the contact details of unaccompanied minors, but this can be done via an existing system that collects the young person name and contact number. Many venues such as school holiday programs or youth centres already have an attendance record that is completed by the supervising adult and this may continue to be used.
If children are attending a venue without parental consent, business are encouraged to collect contact details through the Northern Territory Government’s new The Territory Check In app or an alternative method such as pen and paper.
Contact information collected using The Territory Check In app is safely stored by NT Health and only used for the purpose of contact tracing if required. The business or venue does not need to store contact information or provide it to contact tracers if required.
Under the Chief Health Officer Directions, An Agency of the Northern Territory Government is required to collect contact information.
Contact information is required to be collected for all visitors or contractors that may attend the agency office building or premises. Contact information does not need to be recorded for staff.
- If contact information is already being collected for visitors and contractors that enter the building through a reception area or concierge desk, a new system does not need to be implemented.
- If contact information is not currently being collected, Northern Territory Government agencies are encouraged to use The Territory Check In app.
The Territory Check In app provides a contactless, secure and easy way for customers and visitors to sign in and have their data stored securely by NT Health for contact tracing if required.
Customers are only required to sign in and provide their contact details if they are going to be in your venue for more than 15 minutes.
For example, customers attending a pharmacy or optometrist do not have to check in if they are collecting a prescription or undertaking a retail purchase. Customers will be required to sign in if they are attending for a medical intervention that will take longer than 15 minutes.
Customers attending a café or restaurant to collect takeaway do not need to check in. They will be required to check in if they are planning on staying for longer than 15 minutes to consume food or drinks.