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The Territory check-in app

In line with Chief Health Officer Directions, it is mandatory for all places, businesses, organisations, community groups, venues, services and activities to use The Territory Check In system to collect customer contact details, no matter how long they are there for.

Using The Territory Check In system allows our contact tracers to quickly undertake the critical work they need should there be COVID-19 in our community.

See the full list of places, businesses, activities, services and venues required to use The Territory Check In QR Code system.

The Territory Check In App

The Territory Check In app provides Northern Territory businesses, activities, services, venues and organisations with an easy tool for customers to self-check-in at venues.

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To register your business, service, organisation or activity to use The Territory Check In QR Code, please complete the online form register your business or organisation An email with a QR Code poster specific to your venue location should be forwarded out within 48 hours.

Businesses  must also have a manual paper-based template PDF (261.1 KB) , for customers unable to use a QR Code.

Your QR Code poster should be printed and displayed at the entrance of the venue and/or displayed on individual tables in a restaurant or café setting.

For businesses that do not currently have a COVID-19 Safety Plan you can complete your plan online.

For more information or assistance contact the COVID-19 Business Support team on 1800 490 484 or COVID19.Businesshelp@nt.gov.au

Customer use of The Territory Check-In App

When a customer arrives at your venue they must scan your The Territory Check In QR Code with their smart phone. A screen will then appear asking customers to check-in.

Venue staff should ask customers to show them that they have checked in by displaying the successful The Territory Check In app screen with a tick on it.

Customers details will be sent automatically to NT Health, where they will be safely and securely stored. Customer information will only be accessed if required for contact tracing and destroyed after 28 days.

Find out more about The Territory Check in App

Privacy information

The information collected through the use of the QR Code for your business, organisation or venue will go directly to NT Health for the purpose of contact tracing if required.

The Privacy Statement is available on the NT Government website and accessible within the app once available.

Contact information is only accessed if required for the purposes of contact tracing and will automatically be deleted after 28 days.

If you want to know about accessing or correcting this information, contact the Department of Health (NT) on (08) 8999 2880 or at infoprivacyhealth@nt.gov.au.

If you want more information about the Northern Territory’s privacy laws, please refer to the Information Act 2002, or the Office of the Information Commissioner NT.

FAQs for businesses

  • It is mandatory for all places, businesses, organisations, community groups, venues, services and activities to use The Territory Check In QR Code system to collect the contact information of visitors entering the premises.

    The Territory Check In QR code must be prominently displayed at the entrance of the business, activity or service. Staff should ensure visitors sign in when entering the premises.

    Businesses must also have a manual pen and paper system for patrons unable to use a QR Code. A paper-based template can be found here paper-based template PDF (261.1 KB).

  • Businesses, organisations and venues using The Territory Check In app don't need to manually collect customer information (unless the customer does not have access to the app) and don't need to store that information. The data entered into each customers app goes directly to NT Health.

    Customer registration and use of the app is free of charge.

    Use of the app is not mandatory for businesses and organisations, however it is encouraged as it assists in the timely delivery of contact details to NT Health for the purpose of contact tracing, if required. The Territory Check In also offers a consistent app for Territorians to use regardless of which venue they attend.

  • Use of The Territory Check In system is mandatory for all places, businesses, organisations, community groups, venues, services and activities

    as it assists in the timely delivery of contact details to NT Health for the purpose of contact tracing, if required. The data entered into each customers app goes directly to NT Health, allowing contact tracers to quickly undertake critical work in the event of an outbreak.

    The Territory Check In system provides an easy and consistent app for Territorians to use regardless of which venue they attend.

    Business registration and customer use of the app is free of charge.

  • You can register your place, business, organisation, community group, venue, service or activity to use The Territory Check In app QR Code by completing an online form.

    Once you have completed the form, you should receive an email with a QR Code poster that is specific to your venue location within 48 hours. Register your business or organisation visit.

    The QR Code should be printed and displayed at the entrance of the venue or in another prominent place, so customers can easily access it. The QR Code could be displayed on individual tables in a restaurant or café setting.

  • Businesses and organisations with multiple venues, will need to register each location individually so a specific QR Code can be assigned to each physical address.

  • It is now mandatory for all places, businesses, organisations, community groups, venues, services and activities that are required to collect tracing information to use The Territory Check In app regardless of whether you have your own check-in system or not.

    This includes membership check-ins and appointment booking systems that already collect customer details including at gyms, tourism operators, medical clinics, schools and child care centres and hairdressers.

  • All customer contact information collected using The Territory Check-In App goes directly to NT Health. You won’t be required to collect customer information as customers self-check-in. You are required to also have a manual pen and paper system available for customers who are unable to use the QR Code system. This must be securely stored and then destroyed after 28 days.

  • Businesses, organisations and venues will need to offer other options for maintaining a register of customers attending their venue such as pen or paper, for those customers not wanting to use The Territory Check In app.

    Download paper-based template PDF (261.1 KB)

  • Contact information collected using The Territory Check In app goes directly to NT Health. You won’t need to collect or store customer information for those people using the app.

    Information collected using a manual pen and paper system, must be recorded and stored securely. This includes keeping the written list or paper solution in a place where it cannot be seen by customers or other people. The information needs to be safely stored for 28 days and destroyed in a secure and appropriate way after this time.

  • If the QR Code doesn’t scan, the six-digit number located on the QR Code poster at your venue can be entered manually into the app instead. The number provides the same information as the QR Code to the app. If there are still problems, you will need to manually record the customer’s details.

  • If your business is required to collect contact tracing information, you are also required to have a COVID-19 Safety Plan. Most places, businesses, organisations, community groups, venues, services and activities are required to have a COVID-19 Safety Plan to help mitigate the risk to the community of COVID-19.

    Businesses, organizations and community groups can complete and submit the COVID-19 Safety Plan checklist online.

  • Most places, businesses, organisations, community groups, venues, services and activities must have a COVID-19 Safety Plan to demonstrate how they meet the CHO Directions around the key principles of physical distancing and hygiene practices. You can submit your COVID-19 Safety Plan by completing the online checklist on the Northern Territory COVID-19 website.

  • Unaccompanied minors can transmit or catch COVID-19 and in the event of an outbreak it is important that NT Health knows every person who was at a venue. Places, businesses, organisations, community groups, venues, services and activitiesare required to collect the contact information of all people, including unaccompanied minors attending the venue. It is legal to collect the details of unaccompanied minors under the CHO Directions.

    It is common for minors to attend a range of venues unaccompanied. This could include public libraries, swimming pools, the cinema or other activities.

    If children are attending a venue  the business must collect contact details through The Territory Check In app or an alternative method such as pen and paper and securely store that information.

    Contact information collected using The Territory Check In App is safely stored by NT Health and only used for the purpose of contact tracing if required.

  • Under the Chief Health Officer Directions, An Agency of the Northern Territory Government is required to collect contact information.

    Contact information is required to be collected for all visitors or contractors that may attend the agency office building or premises. Staff are not required to check-in at their place of work.

    The Territory Check In app must be used even if contact information is already being collected for visitors and contractors that enter the building through a reception area or concierge desk.

    The Territory Check In app provides a contactless, secure and easy way for customers and visitors to sign in and have their data stored securely by NT Health for contact tracing if required.

  • Yes, customers are required to sign in and provide their contact details every time they enter your premises, whether for 1 minute or 1 hour. This includes checking in to collect take-away food, undertaking a retail purchase or collecting a prescription.

  • Staff and others such as volunteers or students on placement are not required to check-in at their place of work.

    All visitors, contracts and other people must check in, every time they attend, no matter how long they are there for.

  • You are required to check-in using the Territory Check In App every time you attend a place, business, organisation, community group, venue, service or activity, no matter how long you are there for.

  • Yes you are required to check-in using the Territory Check In App every time you attend a different place, business, organisation, community group, venue, service or activity, no matter how long you are there for.

  • All business must use The Territory Check In QR Code system, even if visitors are required to check in to the broader premises.

    An example of this is shopping centres. A separate QR Code must be displayed at the entrance to the shopping area, each distinct common area of the shopping centre including public toilets or the playground and each shop within the shopping centre must also have its own QR Code.

  • Vendors and stallholders at markets or events such as the show or a fete are not required to have The Territory Check In QR Code at the individual stall as the market or event is required to have a QR code for the whole market or event. All people entering indoor and outdoor markets and events will be required to check in upon arrival.

  • In the case of immediate family, one adult member may check in using the Territory Check In App on behalf of the family, or sign in.

  • In the case of a group of children with adults, one adult who is responsible for the children, and accompanying them, may check in using the Territory Check In App on behalf of the group of children. Or in case where only manual check in is required, the responsible adult may provide his or her contact information on behalf of the Group.

  • Safety Supervisors and Contact Tracing

    Read more about Safety Supervisors and Contact Tracing.