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The Territory check-in app

In line with Chief Health Officer Directions, a range of businesses, organisations, community groups and venues are required to collect customer contact details along with the date and time they attended the venue or premises.

The Territory Check In App

The Territory Check In app provides Northern Territory businesses, organisations and venue operators with an easy tool for customers to self-check-in at venues.

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All businesses, organisations and venues with a COVID-19 Safety Plan were emailed their own QR Code Poster for use at their premises.

If your business or organisation did not receive a QR Code via email, or if you require more than one QR Code as you have multiple venues please complete the online form register your business or organisation An email with a QR Code poster specific to your venue location should be forwarded out within 48 hours.

Businesses are encouraged to have an alternative check in method available, such as a paper-based template PDF (261.1 KB) , for customers unable to use a QR Code.

Your QR Code poster should be printed and displayed at the entrance of the venue and/or displayed on individual tables in a restaurant or café setting.

For businesses that do not currently have a COVID-19 Safety Plan you can complete your plan online.

For more information or assistance contact the COVID-19 Business Support team on 1800 490 484 or COVID19.Businesshelp@nt.gov.au

Customer use of The Territory Check-In App

When a customer arrives at your venue they will need to scan your QR code with their smart phone, a screen will appear asking customers to check-in.

Venue staff may ask customers to show them that they checked in by displaying the successful The Territory Check In app screen with a tick on it.

Customers details will be sent automatically to NT Health, where they will be safely and securely stored . Customer information will only be accessed if required for contact tracing and destroyed after 28 days.

Find out more about The Territory Check in App

Privacy information

The information collected through the use of the QR Code for your business, organisation or venue will go directly to NT Health for the purpose of contact tracing if required.

The Privacy Statement is available on the NT Government website and accessible within the app once available.

Contact information is only accessed if required for the purposes of contact tracing and will automatically be deleted after 28 days.

If you want to know about accessing or correcting this information, contact the Department of Health (NT) on (08) 8999 2880 or at infoprivacyhealth@nt.gov.au.

If you want more information about the Northern Territory’s privacy laws, please refer to the Information Act 2002, or the Office of the Information Commissioner NT.

FAQs for businesses

  • Businesses, organisations and venues using The Territory Check In app don't need to manually collect customer information (unless the customer does not have access to the app) and don't need to store that information. The data entered into each customers app goes directly to NT Health.

    Customer registration and use of the app is free of charge.

    Use of the app is not mandatory for businesses and organisations, however it is encouraged as it assists in the timely delivery of contact details to NT Health for the purpose of contact tracing, if required. The Territory Check In also offers a consistent app for Territorians to use regardless of which venue they attend.

  • You can register your business or organisation to use The Territory Check In app QR Code at your venue by completing an online form.

    Once you have completed the form, you should receive an email with a QR Code poster that is specific to your venue location within 48 hours. Register your business or organisation visit

    The QR Code should be printed and displayed at the entrance of the venue or in another convenient place, so customers can access it easily. The QR Code could be displayed on individual tables in a restaurant or café setting.

  • Businesses and organisations with multiple venues, will need to register each location individually so a specific QR Code can be assigned to each physical address.

  • Many businesses across the NT already collect customer details, such as gyms, tourism operators, medical clinics, schools and child care centres and hairdressers.

    Venues that already record the required visitor information do not need to implement a new system or change their current system.

  • If you use The Territory Check-In app, customer contact information will go directly to NT Health. You won’t be required to collect customer information if you use the app as customers self-check-in.

  • Businesses, organisations and venues will need to offer other options for maintaining a register of customers attending their venue such as pen or paper, for those customers not wanting to use The Territory Check In app.

    Businesses should have an alternative check in method available, such as a paper-based template PDF (261.1 KB) or manual check in with a staff member.

  • Contact information collected goes directly to NT Health if you use The Territory Check In app. You won’t need to collect or store customer information for those people using the app.

    If a business needs to keep a written list for the purpose of compliance with the CHO Direction, it is important that this information is recorded and stored securely. This includes keeping the written list or paper solution in a place where it cannot be seen by customers or other people. The information needs to be safely stored for 28 days and destroyed in a secure and appropriate way after this time.

  • If the QR Code doesn’t scan, the six-digit number located on the QR Code poster at your venue can be entered manually into the app instead. The number provides the same information as the QR Code to the app. If there are still problems, you will need to manually record the customer’s details.

  • You are still required to have a COVID-19 Safety Plan for your business to ensure you are complying with the Chief Health Officer Directions. Collecting customer contact details is only one component of the Plan.

    Businesses, organiations and community groups can complete and submit the COVID-19 Safety Plan checklist online.

  • Businesses must have a COVID-19 Safety Plan to demonstrate how they meet the CHO Directions around the key principles of physical distancing and hygiene practices. You can submit your COVID-19 Safety Plan by completing the online checklist on the Northern Territory COVID-19 website.

  • Business and organisations are required to collect the contact information of unaccompanied minors attending the venue. It is legal to collect the details of unaccompanied minors under s52 of the Public and Environmental Health Act 2011.

    It is common for minors to attend a range of venues unattended. This could include public libraries, swimming pools, school holiday programs, the cinema or other activities.

    Business and organisations are required to collect the contact details of unaccompanied minors, but this can be done via an existing system that collects the young person name and contact number. Many venues such as school holiday programs or youth centres already have an attendance record that is completed by the supervising adult and this may continue to be used.

    If children are attending a venue without parental consent, business are encouraged to collect contact details through the Northern Territory Government’s new The Territory Check In app or an alternative method such as pen and paper.

    Contact information collected using The Territory Check In app is safely stored by NT Health and only used for the purpose of contact tracing if required. The business or venue does not need to store contact information or provide it to contact tracers if required.

  • Under the Chief Health Officer Directions, An Agency of the Northern Territory Government is required to collect contact information.

    Contact information is required to be collected for all visitors or contractors that may attend the agency office building or premises. Contact information does not need to be recorded for staff.

    • If contact information is already being collected for visitors and contractors that enter the building through a reception area or concierge desk, a new system does not need to be implemented.
    • If contact information is not currently being collected, Northern Territory Government agencies are encouraged to use The Territory Check In app.

    The Territory Check In app provides a contactless, secure and easy way for customers and visitors to sign in and have their data stored securely by NT Health for contact tracing if required.

  • Customers are only required to sign in and provide their contact details if they are going to be in your venue for more than 15 minutes.

    For example, customers attending a pharmacy or optometrist do not have to check in if they are collecting a prescription or undertaking a retail purchase. Customers will be required to sign in if they are attending for a medical intervention that will take longer than 15 minutes.

    Customers attending a café or restaurant to collect takeaway do not need to check in. They will be required to check in if they are planning on staying for longer than 15 minutes to consume food or drinks.

  • Safety Supervisors and Contact Tracing

    Read more about Safety Supervisors and Contact Tracing.