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FAQs

From 30 November 2020, the Chief Health Officer will introduce new directions that require businesses to review their COVID-19 Safety Plan every six months, appoint a COVID Safety Supervisor and collect customer contact details to assist with contact tracing to keep Territorians safe.

  • The Territory is the safest place in the country, and we intend to keep it that way as Australia enters into a new phase of this crisis,

    The new directions are about strengthening our resilience as we work as a nation to open our domestic borders by Christmas.

    As Territorians start to travel more over the wet season and visit family and friends over the Christmas period it is important that we take these extra steps to protect the health of our community.

    Collecting contact details is critical to make sure we can quickly respond to contact and trace any people who may have been in contact with an affected person.

  • All individuals including customers, staff members and contractors will be required to provide their contact information every time they enter the premises if they are there for more than 15 minutes.

    One family member can provide their details on behalf of their family group in a restaurant or café setting.

  • Businesses and organisations recording your details must store them securely for 28 days after which all your information must be destroyed using appropriate processes.

    Your contact details can be provided to an authorised officer, for the purpose of contact tracing only.

  • Customers will be denied entry if they refuse to provide their contact details or provide incorrect information.

  • The businesses listed below and identified in the CHO direction will be required to collect the contact details of persons attending their premises:

    • Restaurants, cafes, pubs and clubs
    • A cinema, theatre, concert hall, nightclub or any other designated entertainment venue
    • Designated Entertainment venues including video game arcade, a ten pin bowling centre, a children’s entertainment venue, a trampoline centre, an escape room, amusement park or a flight simulator
    • Beauty therapists, hairdressers, tattoo and nail parlours
    • Tourism operators including boat and bus tours
    • Places that provide yoga, pilates, massages or wellness services
    • Gymnasium, indoor community centre
    • Public swimming pool or bathhouse
    • Art galleries, libraries, community organisations
    • Religious worship places
    • Casinos
    • TABs and the like
    • Strip club and any place that sells admission to or provides services involving participation in sexual activity.
  • The method used to record customer contact details will be up to the business owner to decide, provided all the requirements can be met.

    Business are strongly encouraged to use electronic methods such as a QR Code, as this provides a secure, contactless and hygienic way of collecting details.

    Businesses can find a QR code guest registration service by searching online or asking their IT services provider for advice. Sign up with a service and download the unique QR code.

    Display the QR code at the entrance of the venue so customers can access it easily. A staff member or your COVID Safety Supervisor should be nearby to assist customers and confirm they have checked in.

    If any customers are unable to use the QR code, businesses should have an alternative check in method available, such as an SMS service or manual check in with a staff member.

  • The method used to record customer contact details will be up to the business owner to decide, provided all the requirements can be met.

    If a business needs to keep a written list, it is important that this information is recorded, stored and destroyed in a secure and appropriate way.

  • Businesses and organisations that already have a check-in system for customers, patrons and visitors will not be required to do anything else, provided all the requirements in the CHO Direction are being met. This includes collecting the name, contact details, date and time of entry.

  • Businesses can appoint a COVID Safety Supervisor from within their current workforce.

    The COVID Safety Supervisor can be the owner or occupier of the business or the person conducting the activity or service. It can also be another person such as a work health and safety officer or someone with relevant experience and the required knowledge.

  • The COVID Safety Supervisor must have the necessary skills and knowledge to undertake their duties. Skills and knowledge may be acquired by

    • ‘In house’ training
    • Relevant professional experience
    • Completing the Northern Territory Government’s free online COVID Safety Supervisor training or infection control training or something similar.

    The COVID Safety Supervisor must be able to provide evidence of their skills and knowledge upon request by an authorised officer.

  • The NT Health team and our small business champions will be spending the next few weeks reaching out to businesses and organisations to help them get ready for the new directions.